Legal
Shipping & Returns
Everything you need to know about how we get your order to you — and what happens in the rare event something isn't right.
Last updated: May 28, 2026
Free US shipping over $99
All orders over $99 ship free to addresses in the contiguous 48 US states. Below the threshold, ground shipping is a flat $12.95. Expedited and overnight shipping are available at checkout at carrier rates.
Turnaround times
Turnaround starts from the time you approve the digital proof — not order placement.
| Tier | Production | Transit (typical) |
|---|---|---|
| Economy | 12–15 business days | 3–5 days ground |
| Standard | 7–10 business days | 3–5 days ground |
| Rush | 4 business days | 1–3 days expedited |
Where we ship
Within the contiguous US: every order.
Alaska, Hawaii, US territories: yes, with carrier rates applied at checkout.
International: available on request. Email hello@printing247.com with your address for a custom quote.
Carbon-neutral shipping
Every order ships carbon-neutral by default. We offset the emissions through verified reforestation partners — at no extra cost to you.
Reprint guarantee
If we make a printing or manufacturing mistake that materially affects your order, we reprint at no cost. To file a claim:
- Email hello@printing247.com within 14 days of delivery
- Include photos of the issue and your order number
- We respond within 1 business day with next steps
What's not covered
Because every product is custom-printed to your specification, we cannot accept returns or refunds for:
- Typos or design errors in the file you supplied
- Color shifts when you decline our free artwork check
- Wrong size, quantity, or material you selected at checkout
- Shipping delays caused by carrier, weather, or address errors
For these, we'll work with you on a discounted reorder.
Lost or damaged in transit
If your package arrives damaged or never arrives, email us within 7 days of the expected delivery date. We'll file a carrier claim and reship at no cost to you.